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False Alarm Reduction Program
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Before Activating Your Alarm System:
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- Lock all protected doors and windows
- Keep pets, balloons, fans, heaters, plants, curtains, seasonal decorations, etc. away from motion sensor areas
- Educate alarm system users
- Train them on how to operate your system
- They should have knowledge of correct arming codes, pass codes, telephone numbers and procedures for canceling accidental alarm activations
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Notify Your Security Company If:
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- You think your system is not working properly
- You plan any remodeling, including replacing doors or windows, hanging drywall, sanding floors, installing attic flooring or installing anything near the system control panel or keypads
- You hire domestic help, get a new pet, plan to sell your home, or are testing your alarm system
- You install DSL, VoIP, FIOS or intercoms
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Plan on going on vacation:
- Tell them what days you will be gone
- Tell them wether or not anyone is authorized to be in your home while you are away
- Update your emergency contact information, including who has keys to your home
- Give them a number to reach you, preferably a cell phone number, should your alarm system activate while you are away
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| Have your security company check and service your system regularly. |
- Routine maintenance can help prevent many false alarms.
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| Verify that your alarm company is using Enhanced Call Verification (ECV) when your alarm activates. |
- ECV means that if they receive no answer at the alarm site, they must call a responsible party’s or authorized user’s cell phone or alternate phone number prior to requesting a law enforcement dispatch. Make sure your emergency call list is up to date and provide your cell phone number.
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| Battery backup should be checked annually, or after a storm related false alarm. |
- Usual battery life is about 3 to 5 years. They typically last about 4 hours in the event of a power outage. The life of the battery is shortened if you have had several power outages.
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